When you call in to make an appointment our staff will ask you for some basic demographic information (contact information, date of birth, and what office location you will be seen at). They will also ask about your area(s) of concern and if you have a counselor in mind to work with. If you are open to seeing any counselor, they will try to pair you with the counselor that best fits your area(s) of concern and scheduling needs.

Once you decide to meet with a particular counselor our staff will offer some appointment times to you. Once an appointment time has been set, you will receive a client portal invite via email. Please log in to the portal and complete the intake forms before your first session. If you do not have the forms completed before the first session, the first 10 minutes of your appointment time will be spent completing them on site. Our providers cannot meet with you until these forms have been completed.

We accept Blue Cross Blue Shield (any state), Iowa Medicare, VA Community Care Network, ClaimDOC, Cigna, HealthPartners, Aetna, UnitedHealthcare/UMR/Optum Behavioral Health, Midlands Choice, Iowa Medicaid, Centivo, Iowa Total Care, Wellpoint, Molina, TriCare, and Medica insurance. Private pay is also available if you do not have insurance or have a policy that we do not accept. Please call your insurance to verify coverage before the first session. We can make no guarantees of coverage as your plan may have a deductible to meet before coverage kicks in. Feel free to call us at (319)-800-5564 or email info@greencounselingservice.com with any billing questions.

Your appointment time is reserved especially for you. If you are unable to keep your appointment, we ask that you notify us at least 24 hours in advance of your scheduled appointment time. If you miss your appointment and do not call to cancel at least 24 hours prior, you may be charged for the appointment. This fee is not reimbursable through insurance or third party payment. If less than 24 hours’ notice is given for a missed appointment, you may be billed $75.00.

Our goal is to find the best therapeutic match for you and your counselor. If you feel as though you are not getting as much as you would like to from sessions with your counselor and you feel that there may be a better match for you within the practice, we are happy to set you up with another clinician. Please reach out to us via phone or email to initiate that process.

We recommend calling your insurance company to verify costs prior to being seen as it is different for every insurance plan and individual. The billing codes that will be used are available in our informed consent document. You will need those codes when calling insurance to determine cost.

Appointments are generally 60 minutes in length. Appointment times can be shortened as needed to either 45 minutes or 30 minutes long.